For products with status ( In Stock ) will be ship immediately in the same day if the order is completely paid before the daily shipping time ( 15:00PM ) if the payment after this time it will be scheduled to the next business day except Friday. 

For products with status ( Special Order ) the expected delivery period is mention in product page and time is variable from product to others. 

You can contact our customer service team and we will be more than glad to support.

Call us on 0126282444 , WhatsApp 0550040451 or email us at [email protected]

To add/edit your delivery address you must:

Log in to your account

Go to your ‘Address Book’

Edit/delete your existing address or add a new address

Please note that you can select any address as your default shipping and billing address by ticking the appropriate boxes.

If your order has already been shipped and you would like to change the delivery address, please call us at our numbers to notify us of the correct address.

Our delivery partner will contact you prior to the delivery to confirm your delivery address. If you would like your address changed, you can do so directly to our delivery partner at that time.

a- If the order hasn't been shipped:

- To cancel your order, write to us, give us a call at 0126282444 or email us at [email protected] and we will take care of everything!

- Our team might ask you the reason behind the cancellation and feedback information so that we can serve you better in future.

b- If the order has been shipped:

- Once the order is shipped by our courier partner, it will be difficult to cancel your order.

- However, you may still inform us about the cancellation, and we will raise a request to our courier partner to cancel the order.

- If there are delivery attempts by our courier partner please answer their call and refuse to receive the order by citing your reasons.

-Shipping charges will be apply either your has ( Free Shipping ) or Paid, These fees will be collected by the shipping company.

Before receiving by the delivery representative, make sure that the packaging is intact and has not been tampered with, and that the number of pieces is identical to what is written on the bill of lading, meaning that some orders are shipped as separate pieces and each piece is wrapped and bears the same bill of lading, and refused to receive when noticing that the shipment was opened or tampered

please inform us immediately at [email protected] , WhatsApp 0550040451 or call us at 0126282444

When the product is shipped, the delivery partners will try to contact you 3 times. The communication may be in the form of an SMS or a phone call. Delivery partners will hold the shipment up to 5 days from shipped date. If they cannot reach you, the shipment will be returned to us. An additional shipping fee of 30 SR will be charged to the shipping company.

Currently CameraMix covers KSA only.

Unfortunately, we are unable to accept returns for the following product categories

- Untagged products, Used products, products missing VOID labels or serial numbers, and missing accessories.

We offer a hassle-free One days no questions asked return policy, and 3 days exchange.

Please do note that the following conditions must be met to process a return successfully:

• An item may only be returned within One days of the date of receipt

• It must be in its original packaging with the original tags and labels with VOID Sticker. 

• It must be unused and the seal must be intact

When the return is the result of a product malfunction, manufacturing defect, damage upon delivery, or the delivery of the wrong product, the customer will not be charged for any shipment fees or/and bank transfer fees.

In the case of returns for any other reason (i.e., customer needs an exchange or the customer changed his mind), shipment fees (60 SR) will be charged to the customer.

For orders placed using a credit/debit card:

We will refund the price of the item(s) returned to the same card you used to pay. Please note, it may take 7 to 14 working days for the amount to be reflected in your bank statement once the payment has been processed.

For Bank Transfer the refund process will take 3-5 days. 

Follow the steps below to return an item:

- Contact our customer service team at 0126282444, WhatsApp 0550040451 or email us at [email protected] to initiate the return process.

- We will log your return request.

- If your item is to be picked up by:

DHL/Aramex/SMSA

We will send you the Airway Bill number (AWB) via email for you to print and paste on the item’s packaging. Make sure the packing is safe and its under your responsibility for any damage. 

You might have the option to drop the item at their delivery center for a faster return.

In-store returns

- Once we receive your returned item, we will refund your amount depending upon your payment method.

- Please note that cash refunds are not permitted in stores.

- Please refer to the “Do I get a full refund?” section for our refund policy.

We do not store your credit card details on the website. All payment details which are entered through the website payment gateway are encrypted when you enter them. Communications to and from the service provider’s site are also encrypted.

We will not provide any of your payment information obtained via the web to other companies or individuals unless required to by law. This information is processed by our payment merchant.

Bank Transfer, Check the link 

Credit Cards and Mada cards issued by the banks of Saudi Arabia at our Branch. 

After payment, make sure that you fill out the notification form after payment via the link

You will receive a confirmation message via email and registered mobile.

We offer a one-day no question asked return policy or exchange within 3-days from the day of receipt.

Please note that the following conditions must be met to process a return successfully:

An item may only be returned within the period of the date of receipt.

It must be in its original packaging with the original tags and labels and our VOID sticker.

It must be unused and the seal must be intact.

As long as, the products are still in saleable condition and in original packaging, and it is within 7 days of receipt, you can return your order.

Please refer to our detailed return policy.

We try our best to maintain a stock level that will keep up with expected demand, however, certain items that are highly popular can sometimes run out of stock. Unfortunately, we will not be able to provide timelines for when a specific item will be available again. As stocks continuously change and new products are always being added, please continue to check in to see if we have restocked your desired item or another similar style.

The fair (low) price of the product does not mean that it is counterfeit or defective, all of our products are original and we do not sell counterfeit.